How can I cancel an order that I’ve placed?
If you’d like to cancel an order within 24 hours of placing it, please email us at hello@duasenja.com with your order number and we’ll do what we can to help.
I’ve seen a product on the internet but it’s not on your website. Will it be coming back?
All of our products are handcrafted and is part of seasonal collections. This means once it’s no longer on the website, it’s most likely sold out. To make sure you don’t miss out next time, follow us on our social media pages for latest update on new realeases.
Do you ship internationally?
No, however we are working on it!
Which carrier will handle my parcel?
Depending on the destination country, we use a variety of postal services. To see which postal service should handle your parcel simply contact us at hello@duasenja.com and we'll gladly assist.
I haven’t received my order, what do I do?
You will receive a tracking number once your order is dispatched, and you can use this to track the location of your order. If there seems to be a delay or no updates, you can contact the postal service that is handling your order and quote your tracking number to investigate it further.
Do you custom make products, or offer personalisation?
Yes we do but only on certain products and with minimum orders. Please email us at hello@duasenja.com for more inquiries regarding custom orders.